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Deliveries & Returns

Deliveries & Returns

Our general statement is that we want you to be fully satisfied with any item you have purchased from us, if you don't like it for any reason just return it to us for a refund. We have built a customer satisfaction relationship second to none, if there are any issues please telephone or email and we will sort it out.

Returns

Any item that has not been used or worn (other than sizing purposes) can be returned for a replacement within 21 days after delivery, not affecting your statutory rights. This period is extended to 6 weeks for Christmas presents. If the item is not to your satisfaction and has not been used or worn and is returned within 21 days we will refund the cost minus the postage charges. The refund will be processed once your goods are received and inspected, usually same or next working day. If you ordered an incorrect item, wrong colour or wrong size you will have to pay return postage charges and we will send an exchange free (UK) of P&P (one exchange for each item) if we dispatched an incorrect or faulty item, we pay for return postage charges. You will need to post any returns using Royal Mail signed for delivery, unless you have your own preferred courier (We use Royal Mail charges for refunds on faulty items). We cannot be held responsible for goods lost or damaged in transit to us, please ensure you obtain a signature. Please enclose your name, address and contact details and if possible the Order number with any returns with instructions.

All returns to be delivered to: Ben Nevis Clothing, 237 Royal College Street, London. NW1 9LT.

Deliveries

Goods will usually be dispatched same working day if ordered before 15.00 and next working day if ordered after 16.00 and no longer than 2 working days. Most items arrive within 1 working day after dispatch. Please ensure that someone is available to sign for the package. Our delivery charges are slightly higher as we use Next Day Courier signed for delivery. The courier company will send an email and/or sms on day of delivery with a one hour delivery time slot. This is the most secure way of postage. All items are trackable. A signature is always required on delivery, so if you aren´t going to be at home we´re more than happy to deliver to a work address. Alternatively you can request (although not guarantee) the delivery driver leave your order in a safe place or with a neighbour. Please note that parcels not signed for at the delivery address will not be insured against loss or damage and we will not be held responsible.

Ben Nevis Clothing will not be held responsible for any delays/damages due to third party carriers. It is the customers responsibility to make all reasonable efforts to enquire into the whereabouts of a dispatched order and collect from any holding agent. Cards are normally left to advise of an attempted/failed delivery.

If the ordered item is not in stock and has been shown as in stock, you will be contacted within two working days with expected delivery date, if this is not suitable then off course you will have the option for a full refund. 

Please note that deliveries in December can take up to 4 working days, though it is usually 1-2 working days.

Important Disclaimer

Deliveries are undertaken on your behalf, it is advised that you arrange your own delivery, however we understand that this is not always convenient so we arrange delivery for you unless you contact us same day as order, and you agree that this is your request. If you want to use your own arrangement, as we recomend, please contact us as soon as possible (same day as order placed or next working day if order has been placed after 18:00) so that we can hold your parcel until you arrange for collection. If you opt not to use your own delivery arrangement, we cannot be held responsible for parcels not been delivered on the date and time specified by the couriers and you shall have no claims against us, Ben Nevis Clothing.

 

Deliveries outside UK

All items for non UK addresses are dispatched within 2 working days using International Courier Delivery companies (DHL, UPS, or Royal Mail International Tracked). Actual delivery date is out of our hands but we have found that it does not usually take longer than one week. It is the customers responsibility to make all reasonable efforts to enquire into the whereabouts of a dispatched order and collect from any holding agent or customs department. Cards are normally left to advise of an attempted delivery.

Important Notice to Buyers located outside of the UK/European Union including the Channel Islands. Please note that importing goods from another country can mean that your national Customs authorities may charge you Customs Duty and/or other additional related taxes.YOU as the importer, are responsible for paying any such taxes. We have no control over what taxes you may be charged by your own national tax authorities and are not responsible for compensating you for payment of any such taxes. If your goods are retained or confiscated by your Customs authorities for any reason, it is your responsibilty to negotiate with them the terms on which such goods might be released to you. If your goods are undeliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to us.

 

Cancellations

You may cancel your order for a full refund prior to your order being shipped. If you cancel your order after it has been shipped, you are responsible for any and all postage charges.

 

Distance Selling Regulations

Under the Distance Selling Regulations you have a right to cancel your order (prior to shipment) or returned within 7 days for a refund. This does not apply to Special order items or items made to your specification.

 

General Disclaimer

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control this includes without limitation weather conditions, strikes and other industrial disputes.