A. All of our Trackershop Magnetic GPS trackers are set up, ready to use once you receive them, all you will have to do is charge it up. Your device will be configured to your own mapping panel, with a multi roaming SIM card inside.
Q. WHAT IF I HAVE A PROBLEM WITH MY GPS TRACKER?
A. In the unlikely event that you do have a problem, your tracker has a 12 month warranty. We have a help line open from 9.30am to 6pm every weekday and 10.30am to 1pm Saturdays which will advise and assist you with technical information.
Q. WHAT’S THE BEST CAR TRACKER FOR ME?
A. All our trackers come in different sizes, shapes and battery life. As our trackers don’t need to be wired into your vehicle, you should take into consideration how accessible it is for you to retrieve the tracker from the vehicle you placed it on. For instance if it is not very accessible then you will want to go for a GPS tracker with a longer battery life.
Q. WHAT ARE POSITION AND SMS CREDITS?
A. All GPS Trackers work on a credit system. To see the activity of your tracker you need to make sure your tracker is toped up. Our credit system works as a Pay as you Track system so this mean you do not need to sign up to any monthly direct debits, only top up when you need too. Your credit allowance is shown on your mapping panel.
Position credits are used by your tracker to report its location. You can command your tracker to update its position to report from every 5 seconds up to every hour and in-between. Every time your tracker reports its location it uses 1 position credit (doesn’t apply to unlimited monthly packages). Position credits are only active when your tracker starts working until it stops. When your tracker is not active, in a sleep mode or switched off it will not use any credit (doesn’t apply to unlimited monthly packages).
As an example: If you set your GPS tracker to update its position every minute, and it is in motion for 1 hour, you will use 60 position credits. For the same journey, if you set it to report every 10 minutes you will use 6 credits. You can change the reporting time instantly by a click of a button.
You use SMS Credits if you send a command from your mapping panel to your Tracker Shop GPS Tracker, for example if you want to change its reporting time, or if you connect your phone to receive an SMS alert.
You can Top Up your credits on our tracker shop page or you can click the link bellow that will take you strait there. Our position credits are the most cost effective in the UK.
Q. WHAT IS ‘ECO MODE’?
A. This is a function on your mapping panel to preserve battery life and turn your tracker off for a period of time so that it wakes up at predetermined times, such as every 2 or 4 hours. It will then send a GPS location fix to your mapping panel and then goes back into Eco Mode. When you want your GPS tracker to resume live tracking mode, switch off Eco Mode, and when it next wakes up it will go to 30 second live reporting.
Q. DO I NEED TO DOWNLOAD ANY SOFTWARE?
If you would like to access your mapping panel on your smart phone you can download the free GPSTrackershop app for Apple or Android phones. You can download it free from your APP store, just type in GPS Trackershop to find it. You can then monitor your tracking device whilst away from your computer.
Q. WHAT’S THE SAFETY ZONE FACILITY ON THE MAPPING PANEL, AND HOW DO I SET IT UP?
A. Safety Zone (Geo Fence) is an area you can ring fence on your mapping panel to alert you if your GPS tracker goes into or out of this geographic area. As well as showing an alert on your mapping panel, the tracker will also instantly send you a text message and/or email.
Geo-fences are extremely useful to alert you of a theft or unsanctioned removal/use of a vehicle/asset from it’s allocated area.
They are also used to help protect vulnerable individuals. If they were to leave a safety zone, you will be alerted immediately!
To set up the safety zone open your mapping panel on a desktop/laptop, click on Zones and a black box will appear on your screen. Select either ‘Polygon’ or ‘Zone’ to determine the shape of your area. ‘Add Polygon’ allows you to make a shape using straight lines by clicking on the map, and lines will join up. ‘Add Zone’ will create a circle on your map, by clicking on your map at the location you want it set.
You can make it bigger or smaller by moving the bar marked ‘Size’. You must call each safety zone a different name so you know when you get an alert which one it is referring to. Add your mobile phone number, email address in the contact boxes and then click save. You can create as many safety zones as you wish.
Q. IS MY GPS TRACKER WATERPROOF?
A. All of our Magnetic GPS Trackers are water resistant To IPX6 standard. This means that the trackers will withstand being hosed and rain/spray that they can encounter under a vehicles. The Track-It Pouch is completely waterproof and will withstand being submerged. Personal Trackers are splash proof.
Q. DO ALL OF TRACKERSHOP’S TRACKING DEVICES WORK OUTSIDE OF THE UK?
A. If you know the exact country that your GPS Tracker will be going to, it is best to double check with us. Our Trackers generally operate in most countries, the only exception being Japan; this is due to the fact that they run off a completely different cellular network to all other countries around the world.
Q. WILL MY MAGNETIC TRACKER FALL OFF THE VEHICLE?
A. No it will not. All of our Magnetic GPS Trackers have been fully tested and we have never had a case of a Tracker falling off. Make sure when applying your magnetic car tracker, it is on a flat metal surface, then your magnetic car tracker will stay there until you remove it. Each magnet has a minimum of 35kg pull, making it impossible to simply drop off the vehicle, no matter the terrain or speed the vehicle is traveling. It is hard to give a specific location to place your magnetic car tracker as every vehicle is different. Through our research the best position to place your car tracker is likely to be around the rear wheel arch of the vehicle- on the flat metal section of the car’s chassis.
Q. WILL MY GPS TRACKER WORK ABROAD?
A. Yes. Worldwide in 186 countries.
Q. DO GPS TRACKERS HAVE TO HAVE PHONE SIGNAL TO WORK?
A. All trackers are fitted with a multi roaming SIM card that use the GPRS phone network to relay the position of the device trait to the mapping panel. This will ensure that your tracker is getting optimal network coverage in any area it may be.
Q. ARE MY TRACKERS BATTERIES RECHARGEABLE?
A. All Magnetic Trackers are fitted with fully rechargeable lithium ion batteries. A charger is provided with every GPS Tracker. All you will need to do is plug it in to a socket in the wall and attach it to the charging port on the tracker. It is easy to check on your GPS Tracker battery status, you can see it on your mapping panel and will notify you by text message/email when your battery is low.
Q. DOES A GPS TRACKER WORK INSIDE A BUILDING?
A. For optimum GPS signal the GPS Tracker needs to be outside. The signal can be restricted when inside of a building. A way around this is that the tracker will show its location of the outside of the building before it loses signal, then once the Tracker has left the building it will start reporting again.
Q. DOES EVERY GPS TRACKER COME WITH A CHARGER SUPPLIED?
A. Yes, you will be provided with a charger with every tracker that is purchased.
Q. CAN I TRACK MORE THAN ONE TRACKER ON MY PANEL?
A. Yes. It is possible to have as many trackers as you require at any time, on your mapping panel. As well as bonus being able to view your mapping panel from as many devices as you want simultaneously.